Terms and Conditions

1.1.The My Personal Assistant Programme is offered to the public as a Membership based dining, entertainment, lifestyle and personal assistance service by Next Engage (Pty) Ltd. Membership Benefits are provided via a contact centre. Members of the programme receive discounted restaurant meals, activities, pampering, travel as well as access to a personal assistant providing services ranging from travel to information and shopping services. Next has secured a wide range of benefits in the form of discount opportunities from its subsidiaries, affiliates and from third party suppliers for the benefit of the Member.
1.2.The following terms and conditions pertain to understanding and making the most of the Member’s Membership benefits. These terms and conditions constitute an agreement between Next and the Member governing the rights and obligations of both parties each time the Member accesses the My Personal Assistant Programme.
1.3.By joining and accessing the My Personal Assistant Programme either telephonically or in person, the Member confirms that he has read, understood, and agreed to be bound by these terms and conditions, as they may be amended from time to time and available on the My Personal Assistant Website.
1.4.If there is anything in the terms and conditions that requires an explanation, please contact us on 0861 33 33 56.
In this Agreement, unless otherwise indicated by the context:
2.1.the singular shall include the plural and vice versa;
2.2.one gender shall include the other genders and vice versa;
2.3.natural persons shall include legal and juristic persons and vice versa; and
2.4.where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail.
3.1.“Agreement” – means these terms and conditions together with the Member registration for the My Personal Assistant Programme;
3.2.“Business Day”– means any such day that is not a Saturday, Sunday or South African Public Holiday;
3.3.“My Personal Assistant” – means the Programme offered to Members in terms of which they qualify for My Personal Assistant Benefits and the Products and Services;
3.4.“My Personal Assistant Benefits” – means the benefits described in clause 5.4;
3.5.“My Personal Assistant Contact Centre”– means the premises used by Next to facilitate the provision of the My Personal Assistant Benefits to Members;
3.6.“My Personal Assistant Website” – means the website at www.mypersonalassistant.co.za;
3.7.“Enrolment” - means the enrolment in the My Personal Assistant Programme as set out in clause 4.1;
3.8.“Member” – means any person who has successfully enrolled in the My Personal Assistant Programme;
3.9.“Membership Fee”– means the monthly consideration payable by the Member to Next;
3.10.“Next” - means Next Corporate and Travel Solutions (Pty) Ltd (registration number 2003/002780/07);
3.11. “Next Partner/s” – means any supplier appointed by Next to provide products or services to the My Personal Assistant Programme in order to provide the Member with benefits;
3.12. “Electronic Welcome Pack” – means the information pack that the Member will receive via e-mail on successfully registering for the My Personal Assistant Programme.
4.1.The following requirements need to be complied with to enrol as a Member of the My Personal Assistant Programme:
4.1.1.Completing the online voice recorded application form via our contact centre agents; or completing an online Membership form on the My Personal Assistant Website; or
4.1.2.Enroling via our contact centre on 0861 33 33 56; AND
4.1.3.Paying the Membership Fee via debit order.
4.2.Only individual persons from the age of 18 years old may enrol in the My Personal Assistant Programme.
4.3.Persons may only enroll in the My Personal Assistant Programme for personal use.
5.1.The full details of the My Personal Assistant Benefits are available in the Electronic Welcome pack, on the My Personal Assistant Website, or by calling the My Personal Assistant Contact Centre on 0861 33 33 56.
5.2.The Member can only make use of the Membership Benefits by contacting the My Personal Assistant Contact Centre on 0861 33 33 56, or visiting the website to shop, make reservations or redeem vouchers online.
5.3.Information, quotes and/or advice the Member receives when using the My Personal Assistant Benefits are included in the Membership fees.
5.4.The My Personal Assistant Benefits include but are not necessarily limited to the following services:
5.4.1.The My Assistant benefit offers the Member a free 24 hour Personal Assistant service where we can find, book, do, source, call, arrange and help the Member with almost anything that they want to delegate. My Personal Assistant has all the latest entertainment information and will book evenings out to the theatre, comedy nights, music concerts, and even find a limousine for the Member. Cost of purchasing the end product is for the Member’s account.
5.4.2.The My Negotiator benefit entitles the Member to the best discounts and deals on almost anything money can buy such as appliances, services, décor, furniture and cellular phones at over 140 000 suppliers nationwide. Cost of purchasing end product is for the Member’s account.
5.4.3.My Car Dealer finds the Member new and used Cars at discounted prices, offers competitive financing and insurance options, sources vehicle accessories at discount prices and offers Members 24 hour roadside emergency assistance. Cost of purchasing the end product is for the Member’s account.
5.4.4.The My Travel benefit entitles the Member to the best deals on local and international hotels, holidays, air travel, cruises, car hire and tours. Cost of purchasing the end product is for the Member’s account.
5.4.5.My Expert offers free telephonic advice to Members on the following issues: and Bond Support
5.4.6.My Tutor entitles Members and their children to free educational telephonic assistance offered by Teachers who cover all subjects for Grades 1-12. The service is available from 18h00 – 21h00 Monday – Thursday and excludes school and public holidays.
5.4.7.My Insurance provides Members with free short or long term Insurance quotations from South Africa’s top insurers.
5.4.8.My Emergency is a free 24-hour telephonic emergency assistance service where Members get assistance in any medical, roadside or home emergency situation. Cost of utilising any service providers is for the Member’s own account.
5.4.9.My Shopping offers Members online access to our showroom of over 3000 products as well as discount vouchers, discounted airtime and cellular packages.  – T & C’s apply.
5.4.10.CLICK HERE for Discounted Offers - Terms and Conditions.
5.4.11.CLICK HERE for Gold Reef City - Terms and Conditions.
6.1.The use of the My Personal Assistant Programme and the My Personal Assistant Benefits shall be at the Member’s own initiative and risk.
6.2.1.Merely provides access to the Membership Benefits;
6.2.2.Makes no representations, gives no warranty of any kind, express or implied, regarding the suitability of any Membership Benefits to the Member’s needs.
6.3.The My Personal Assistant Benefits are subject to availability.
6.4.Cancellations of bookings must be made telephonically at 0861 33 33 56 unless outside of the hours set out in clause 5.4.10 in which event the Member must cancel the booking with the Next Partner at the venue booked. Cancellations must be made 24 hours in advance.
6.5.The My Personal Assistant Benefits are not exchangeable for cash or for sale.
6.6.Next Partners are contracted to participate in the My Personal Assistant Benefits. Next, its agents and distributors cannot be held responsible for any Next Partner that subsequently declines acceptance of any booking for reasons beyond Next’s control.
6.7.Next, its agents and distributors accept no responsibility, financial or otherwise, for the misuse of the My Personal Assistant Benefits and are not liable for any personal loss or injury at featured venues.
6.8.Bookings across My Personal Assistant Benefits are not allowed. For example, the Member cannot book a My Wellbeing session and use a My Experiences activity free of charge.
6.9.The Member will be responsible for the payment of any goods and services bought and used as a result of making use of My Personal Assistant Benefits, including but not limited to the My Dining, My Wellbeing, My Experiences benefits as well as purchases through the My Personal Assistant Partners.
6.10.Only a Member and his/her immediate family who reside at the same residence can make use of his/her My Personal Assistant Benefits.
6.11.Membership of the My Personal Assistant Programme will be at Next’s sole discretion.
6.12.The Member accepts that by participating in the My Personal Assistant Programme Next will be sending the Member various marketing communications and updates pertaining to the My Personal Assistant Benefits at its sole discretion.
6.13.Should the Member not wish to receive these communications or updates he/she must inform Next by calling the My Personal Assistant Contact Centre and Next shall then refrain from sending the marketing communication and updates material to the member.
6.14.The Member understands and agrees that goods or services purchased from any of the My Personal Assistant Partners in terms of clauses 5.4.1 to 5.4.10 are governed by separate terms and conditions. In the event of a conflict between this Agreement and the terms and conditions imposed by a My Personal Assistant Partner in respect of the goods and services purchased from the My Personal Assistant Partner, the terms and conditions of the My Personal Assistant Partner will prevail.
6.15.The Member shall authorise Next to debit the Member’s bank account via his voice recorded or online Membership enrolment. The debit order will be processed on the second business day of the month.
6.16.The Member can only cancel his Membership with the My Personal Assistant Programme by calling the My Personal Assistant Contact Centre on 0861 33 33 56.
6.17.Subject to clause 6.2 the Member may cancel his Membership by giving 1 (one) calendar month’s notice of his intention to do so.
6.18.If the Member cancels his Membership, his debit order will also be cancelled.
6.19.The Member is entitled to cancel his Membership within 5 (five) Business Days after having enrolled and Next will fully refund any Membership Fee paid by the Member.
6.20.If the Member cancels his Membership after the expiry of the 5 (five) Business Days the Member will not receive a refund of his Membership Fee and a rejoining fee will apply.
6.21.The Membership Fee will be reviewed annually by Next who is entitled to determine the Membership Fee at its sole discretion. The Member will be notified of any changes to these fees within 40 (Forty) days of such changes being effected.
6.22.Next shall have the right to deregister the Member from the My Personal Assistant Programme by giving him reasonable prior notice of 40 (Forty) days in the event of any of the following:
6.22.1.non-payment of the Membership Fee;
6.22.2.abuse of the My Personal Assistant Programme by a Member; or
6.22.3.at the sole discretion of Next.
6.23.Next reserves the right to change the criteria for deregistration at any time by giving the Member reasonable prior notice.
6.24.Next shall be entitled, at its discretion, to terminate the My Personal Assistant Programme at any time, by giving the Member reasonable prior notice of 40 (Forty) days.
6.25.Next will not be liable for any loss, expenses, claim(s) or damage, whether direct, indirect or consequential, arising from the use of the My Personal Assistant Programme and the Member accordingly indemnifies Next against any such losses, expenses, claim(s) or damages, provided that such loss was not suffered due to the negligence of Next.
6.26.The Member hereby warrants that he has the required legal capacity to enter into and be bound by this Agreement.
6.27.Next reserves the right to amend this Agreement by giving the Member 40 (Forty) days’ prior notice
6.28.It is the responsibility of the Member to inform Next of any changes in his personal details.
6.29.All fees for the use of the Products and Services are correct at time of printing and the latest fees are available through the contact centre or on the website.
6.30.Next and the Member agree to act in good faith.
6.31.The Member consents to the transfer of personal information to a third party if such transfer is necessary for the performance of the contract between the Member and Next.

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